Please see below for our most frequently asked questions!.
How far in advance do I need to book with you?
Please book at least 2 weeks before your order, however the longer the better as space gets filled on a first come first served basis
How do I order?
When you’re ready to order please let us know on the enquiry form, else email us, send us a message in the webchat, phone us, or send us a message through Facebook or Instagram and we will be right back to you
Do you ship your cookies?
Yes we ship our cookies nationwide, or you are more than welcome to collect them directly from us if you are near Whangarei, please jus choose your option when ordering
Do you have a cookie cutter/Embosser to match my theme?
We custom make our cookie cutters and can make any shape you need, we also make embossers, embossers or cutters may incur a one off fee, we will let you know if that is the case
Can you match my colour scheme?
We make the best effort we can to match your colours and style, however colours on a photo can differ from cookies, and .being a handcrafted product style details can vary
How are your cookies packaged?
Every cookie is individually packaged and heat sealed for freshness. They last up to 8 weeks if stored in an airtight container in a cool, dry area such as your pantry, all cookies come with nutritional labelling
Where are you located? Are you a registered bakery?
We are located in Whangarei but we ship New Zealand wide, we are a licenced and food graded bakery, please ask to see our documentation if required
Are your cookies allergy friendly?
Unfortunately not. We do not take cater to special dietary requirements, please contact us if you have any concerns about ingredients